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Drop Shipping FAQ
What is Drop Shipping?
Drop Shipping is a supply chain management solution in which the retailer does not have to keep goods in stock and tie up cash flow with inventory. Instead, you enter your customers information and order on our site and the order is packed and shipped to the customer as if it was from you, saving you time and money so you can concentrate on selling.
Benefits of Drop Shipping
A few significant benefits of drop shipping are the elimination of upfront inventory and the need to ship orders. We carry all the inventory so you don't have to. There is no need for a large inventory investments, no need to search relentlessly for products and no need to go to the time consuming and often frustrating experience of shipping off your orders. You wont have to pay for and wait for large expensive shipments of goods and then have to repackage, take good photos and ship your products to your customer. We do it all for you. All you have to do is sell, get paid, submit your order and we take care of the rest.
Does it cost anything to become a seller?
Nope, not at all. It wont cost you a thing except for some time and dedication. How much work you want to put into selling is up to you.
Do I need a business number?
No, you are welcome to try selling our products even if you are not a registered business.
How do I get paid?
Simple, When your customer buys from you they pay you directly. You then purchase from us your order at a lower price than you sold it for and you keep the difference. It's that's simple!
Where can I sell?
You are welcome to sell any where on the web. You can sell in your own website or you can go to any of the popular sites like Facebook, eBay, Etsy, Artfire and more. You are your own boss and you're in control. You can choose how you would like to sell, where and at what price.
Who collects the money?
When you make a sale, you collect the payments from your customers using your preferred payment method. After your customer pays you, you place your order on our site and we ship right to your customer.
Do you file Tax forms?
No, You are your own independent boss. We only provide products and a shipping service for you.
How will I know what to charge for shipping?
Each product will have a weight associated with it. You take the weights of each item per order, add them all up, include 30gram to cover the weight of the packing materials, then you'll have your total order shipping weight. Then by using our "shipping cost tables" with your package weight, you can see how much it will cost to ship your order to your customer based on their location. You can then charge shipping to your customer accordingly.
Can I sell on auction and fixed price?
Of course! You can sell in any fashion you like, you have total control.
Do I have to price my listings at your Suggested Retail price?
No, these are just to help you get a feel for the appoximate retail value. You can price your listings at any price point you like. You have total control
What if you run out of stock?
Inventory quantities are listed on each product so you always know what's in stock and how much is in stock. We try to keep our shelves stocked up but in the event we sell out of an item, we will do our best to notify you prior so you can adjust your listings accordingly to avoid selling out of stock goods and disappointing your customers. In some cases when we are expecting a new shipment of goods in the near future, we will allow for back orders and your order will be shipped out once they arrive. In other cases where shipping delays will be to great, you might have to refund your buyer or offer alternatives.
How long does it take you to ship?
Typically we strive to ship out every Monday, Wednesday and Friday. If Monday happens to be a statutory holiday, we will ship out the next business day on Tuesday instead. If Friday happens to fall on a statutory holiday, we will ship out the day before on Thursday. NOTE: In order to give us ample time to process your order. Cut off on shipping days is 12pm noon Pacific Standard Time Orders submitted after 12pm will be shipped out in the next mail run.
How long does it take for my customer to get their items?
Shipping times will vary by the shipping method selected. For the lower cost shipping methods, typically customers within Canada can expect their goods within 1-3 weeks, customers in the USA within 2-4 weeks. International customers vary by location. Upgraded shipping methods may be faster.
NOTE: Low cost shipping typically does NOT have a guaranteed time frame for delivery. Please wait at least 4 weeks when choosing this option.
Will I be notified when the order is shipped?
Yes! You will receive order status updates via email to keep you informed on your order. You can also log into your account, go into your order history, click on your order and view your current order status there.
Can I save customers address info for future use?
Yes, you can add up to 500 address into your address book. This comes in handy when you have repeat customers and it will makes check out faster. You simply selected the customers address you would like to use from your address book upon check out and the system will automatically fill in the shipping details for you
Will I get a tracking number?
Yes, if your package has a tracking number, it will be provided in the comment section on your order. It will also be emailed to you with your shipping updates. Note: Most smaller packages shipped by the tables rate or best way rate do not have a tracking number. If you require a tracking number, please choose to upgrade your shipping to Regular, expedited, express post or priority shipping.
Can I cancel an order?
You can only cancel an order if it has not been processed and shipped. If you need to cancel an order, please contact us right away to arrange the cancellation. Please provide the order number of the order you wish to cancel and any other details pertaining to your order when requesting to cancel an order with us.
Can I change an order?
You can only change an order if it has not been processed and shipped. Once your order is submitted, you are not able to change it your self and so you must contact us as soon as possible to make any changes. We will do our best to help you. Please note, depending on the circumstances, some orders can not be changed.
If I let my customer shop on www.CedarRidgeCompany.com will they have access to the premade listings?
No, only approved resellers will have access to premade listings. Your customers will not be able to purchase these directly from our site.
How do I find the sellers section on your site?
Once you have signed up and are approved to become a reseller, a new section called "Sellers Central " will appear on the main menu. You will have to be signed in to see it. You can then explore the many premade listings at your disposal.
Do you provide the images needed to sell your products?
Yes, each listing will have a downloadable image for you to use to in order to sell that item. In order to mix it up a bit, some items have several images that you can chose from so you don't have to use the same image over and over.
Can a leave comments or special instructions?
Yes! When you go through the check out process, there will be a section for you to add your comments to us. You can also go into your order history, select an existing order and place comments to us in the comment section.
Can I add other items from your main site to my customers order?
Yes, you can add any item from our site to your orders.
Do you offer gift add on's?
Yes! In the Sellers Central section there is a gift section. For a nominal cost amount to you, you can chose to add a little something special for your customer to their order to say thank you. Your customers will be tickled pink when they receive their value added gift from you that they were not expecting.
Do you ship COD?
No, all orders must be paid in full prior to shipping.
What Payment Methods do you accept?
The following Payment methods are accepted:
PayPal, Email Money Transfer - EMT (Canada Only)
All major Credit Cards and Debit Cards
IMPORANT: By signing up for a drop shipping account you agree to the following terms:
All images are copyright to Cedar Ridge Company, you may use them to sell our products only. Once you are no longer selling our products you may NOT continue to use our images under any circumstances and they must be deleted from your computers, mobiles or other storage devices. You may not use our images to sell products that are not from us, meaning your own personal products or products from another company.
You may use graphic and text links both on your Web Site and in emails. The site may also be advertised "offline" in classified ads, magazines, and newspapers. You may use the graphics and text provided to you by us, or you may create your own as long as they are approved by us first.
Cedar Ridge Company will own all right, title and interest in and to all information that is created or collected in the operation of the Cedar Ridge Company Web site and reserves the right to amend or terminate this Agreement at any time, with or without notice to sellers or affiliates
Improper use or the misuse of our images, branding or any other content is strictly prohibited. Any damages resulting from improper use or false representation of Cedar Ridge Company may result in lawsuits governed by Canadian Law.
By filling out the signup form you acknowledge that you have read the terms and conditions above for the CEDAR RIDGE COMPANY dropship Program, understand, and agree with them.
How Do I Get Started?